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Returns and Exchanges
Our Guarantee
We work hard every day to enrich our customers' lives through technology, whether you visit us online, visit one of our stores, or invite us to your home. If you're not completely satisfied with your purchase, let us help you with an exchange, return, or repair.
Return and Exchange Periods
If you would like to return or exchange an item, please note that the return period begins on the date you receive the product and applies to new, closeout, open-box, refurbished, and used items.
Most Products
60 Days
Activatable Devices*"See Disclosure"
50 Days
*Activatable devices are devices that can be activated and include mobile phones, cellular tablets, mobile hotspots, and cellular wearables. All activatable Verizon devices have a 50-day return period.
Shipping Insurance
If there is a problem with the product, we will reimburse you for the shipping fee,
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